Return & Exchange Policy

Returns & Exchanges
Last updated: November 2026
We do not accept refunds or exchanges for customized items once they are processed, as they are made specially for you and cannot be resold. Thank you for your understanding.
We want you to love your purchase! If you are not 100% satisfied with your non-customized items, we gladly accept returns within 30 business days of the original shipping date for items in new, unworn condition.
How to Return an Item

  1. Contact Us: Reach out to our customer service at laurentidestore@gmail.com, indicating the item(s) you would like to return and the reason.
  2. Package Your Items: After receiving return instructions from us, safely package the item(s) in their original product packaging.
  3. Ship the Package: Drop off your package at your local post office.
  4. Processing: Most returns are processed within 5 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

Return Conditions

  1. Timeframe: You have 30 business days from the original shipping date to request a return or exchange.
  2. Non-Returnable Items: The following items cannot be returned or exchanged: customized items and items marked as final sale or limited-time promotions.
  3. Condition: Returned items must be in unused, unworn, unwashed, and unaltered condition with their original packaging.
  4. Free Gifts: Items with non-returnable marks and free gifts cannot be returned.
  5. Authorization Required: We do not accept returned items that have been sent back without prior return requests or authorization.
  6. Return Shipping Costs: Returns are made at your own cost. We do not offer Freight To Collect (FTC) service. We recommend using an affordable, tracked shipping method via your local post office.
  7. Incorrect Items: Please double-check your return before shipping. We are not responsible for the return of products that were not purchased from our website.

Note on Shipping Fees: Because our standard shipping is free, no original shipping fees apply. However, return shipping costs are the responsibility of the customer.
Return Address
Please contact our Customer Service at laurentidestore@gmail.com if you wish to return any items to the nearest return address. You will receive a response with the correct address as soon as possible.
Important Note: Please do not send your return to the address listed on the outside of your package. That is not our return address and may cause significant delays in processing your refund.
Refund Status & Processing Time
If you paid by credit or debit card, the refund will be processed on our end within 24 hours. However, please note that it may take 10 to 30 business days for your issuing bank or card provider to transfer the funds back to your account. We cannot control the processing speed of external banks. Please contact your card bank directly if you need detailed information on when the funds will appear.
Questions?
If you have any questions or need assistance with a return, please feel free to contact us at:

  • Email: laurentidestore@gmail.com