Shipping & Delivery Policy

Shipping & Delivery
Last updated: November 2026
1. Do you ship to my country?
Generally, we ship orders worldwide to ensure you can enjoy our women's apparel wherever you are. If you want to know more detailed information regarding shipping to a specific region, please contact us at laurentidestore@gmail.com.
2. How long does it take?
Total Delivery Time = Processing Time + Shipping Time

• Processing Time: 3–7 business days
  
• Shipping Time:
  USA: 15–20 business days.
  Rest of the world: 15–20 business days.
  

Shipping time is estimated and commences from the date of shipping rather than the date of order. Delays may occasionally occur due to invalid addresses, customs clearance procedures, or other unforeseen factors.
3. How much is the shipping cost?
Good news! We offer free shipping on all orders worldwide. There are no hidden delivery fees at checkout.
4. How do I track my order?
As soon as we are ready to ship your order, we will send you a confirmation email with your tracking information. You can use the provided tracking number to follow your package. Please allow up to 72 hours for the tracking information to become active.
5. Order Cancellation
If your order has been placed and you need to make a change or cancel it, you must contact us within 12 hours at laurentide@gmail.com. Once the packaging and shipping process has started, the order can no longer be cancelled.
6. Unclaimed Orders
We are not responsible for any packages returned to us as refused, unclaimed, undeliverable, or due to an incorrect or insufficient address provided at checkout. Please ensure all delivery details are accurate.
7. Customs, Duty Fees & Taxes
Any customs fees, import duties, or sales taxes are the responsibility of the customer. Please check with your local customs agency regarding potential fees. Kindly note that on rare occasions, customs inspections may cause delivery delays.
8. Separate Packages
In some instances, an order may be split into multiple packages for reasons such as:

• Certain items being on backorder;
  
• Weight or volume restrictions imposed by postal carriers.
  

9. Returns & Exchanges

• Customized items: We do not accept returns or exchanges for customized items once they have been processed, as they are made specially for you.
  
• Non-customized items: You may return new, unopened, non-customized items within 30 days of the original shipping date for a refund. Items must be returned in their original product packaging at your own cost.
  
• If you wish to exchange a product, please contact us first at laurentidestore@gmail.com for instructions. Please do not send your purchase back unless authorized.
  

Important Notes

• We are not responsible for late shipments caused by inclement weather, holidays, natural disasters, or carrier delays. Holidays do not count as business days and should be considered when estimating delivery times.
  
• For any questions, unexpected delays, or assistance with your delivery, you can always reach out to our customer service team at laurentidestore@gmail.com.